Independent public record
Canada VRS
Transparency Record
Public figures organized for clearer long-term context. CAV and CRTC records remain the authoritative sources.
10-Year VRS Metrics
A visual view of reported spending, service growth and usage from 2016–2025.
Official CAV-reported figures with clearly identified CDTA calculations.
Year-by-Year Record
View the Data
| Year | Reported expenditures | Registered users | Answered calls | Relay hours | Spend / user |
|---|
About These Metrics
CDTA organizes publicly reported Canada VRS figures to make long-term trends easier to understand.
Some values are reported directly in CAV annual reports. Metrics such as spending per registered user and year-over-year percentage changes are calculations performed by CDTA using those published figures.
CDTA calculations are not official CRTC performance measures. CAV and CRTC source documents remain authoritative.
Platform Reliability & Service Performance
Historical reliability records for 2016–2025, with reported uptime, call-answer measures, selected incidents and application updates.
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